WHO DO YOU WORK WITH?
We specialise in working with small to medium creative businesses and passionate service-based solopreneurs but our capabilities don't stop there! We've worked with tech startups and large investment companies in the past, so for us it's about being the right fit and ensuring we can deliver the best quality of service to you!
HOW DOES PAYMENT WORK?
Each package has a base price, and due to the customisation towards your needs this may be subject to increase. We require a 30% non-refundable deposit to reserve your spot and ensure that your project is booked into our calendar. The remaining balance can be split into an agreed payment plan.
DO YOU HAVE PAYMENT PLANS?
Absolutely! We understand that you may not always be able to put down a large investment at once. Therefore, after you pay the booking deposit, we can spread your remaining balance in a number of payments. Ask us about the different payment
WHAT IF I JUST NEED A LOGO?
We believe that your business deserves more than a small piece of what makes a brand and therefore we only work on full brand identities. We always look at the bigger picture and equip our clients with a brand identity that you can apply consistently across your business for years to come.
WHAT WEB PLATFORM DO YOU USE?
At the early stages of our work together, we'll decide which platform is more suitable for you and your business needs and goals. We mostly work with Squarespace and Showit, and use Wordpress for larger projects with more advanced technical requirements.
WHAT ABOUT MY DOMAIN/HOSTING?
We can set it all up for you in your chosen platform, but if you already have a domain elsewhere then we can simply transfer it (so everything is managed through the same place) or point it towards your platform if you would like to keep it where it is!
WHAT IF I NEED SOMETHING EXTRA?
No problem! If you need extra collateral, graphics, photography, copy etc. in addition to your chosen package deliverables, we can discuss this during our Initial Consultation. We know each project is different and want to ensure we adapt to fit your exact requirements.
HOW WILL I RECEIVE MY FILES?
You will receive all your files and gain ownership of your website the day before your Launch Day (and once final payment is received). We will kindly ask you to copy these files and store them safely as we only keep these on record for 6 months after the end of our project.
DO YOU HAVE RETAINER PACKAGES?
Sure do! Our retainers are only available for returning clients who have done at least 1 project with us. If you would like us to continue working on a monthly basis for a series of mini-projects, we can discuss this as we reach your official Launch Day.
DO YOU HAVE A LA CARTE SERVICES?
We are strong believers in the power of a full Design Experience for you and your business and, therefore, we only offer A La Carte services to our returning clients, just like our retainers. However, if you strongly want to work with us, feel free to get in touch and see if we can accommodate you.
HOW SOON CAN WE START?
This will entirely depend on the project type as well as our current availability. We only take a handful of projects per year, because we like to focus on each individually. We get booked months in advance, so we highly recommend getting in touch as soon as you can and reserving your spot in our calendar!
DO I NEED TO HIRE YOU FOR UPDATES?
Only if you want! We always ensure you come out knowing your brand and your website inside out. We will provide you with training videos and manual to show you how to manage, maintain and update your website. However, we're always here for you when you feel stuck or need to make some major updates.
You've got questions?
WE HAVE ANSWERS
